Our hours for tech support are 8AM to 5PM MST, however we monitor the service 24 x 7 and have staff on call to respond to any issues. Additionally staff are notified if a support question comes in...
We do not charge for SpyderMail-related technical support. Our toll-free support number 1-877-386-3763.
Here are a few client examples To obtain it from your client it's best to refer to your product's documentation, but we've gathered a few examples as a convenience for you: Microsoft Outlook Express 5 and 6 Click...
As messages are processed by the system some tests are yes/no tests (virus infected / sending IP address black listed) and some are value tests. After a message has passed all the yes/no tests then the content of...
You will need to get in touch with your Domain Manager. If you are uncertain how to contact him/her, please send an email to support@SpyderMail.com and we can help you with the contact information.
In case there's a problem with you mail server, and it occurs during your "off hours" we're able to give you the head's up.
Yes. We are able to deliver to your main mail server and a failover one.
We offer flexibiity when dealing with alias users and domains. For more information , contact us.
If you're uncertain, we can provide advice / feedback on changing your MX record.
No. We're not in control of it. You are in control of your organization's DNS. Either you host it, or you can have it change via your hosting company.