Log into the Management Portal and review your logs to see if anything has come from this domain recently.

Do you have a subject line or something else that can help track down this message?

We have seen this type of problem when two domains used to share a mail server and one migrated off. If the domain configuration and mailboxes were never deleted from the old mail server then any e-mail sent to theĀ old mail server would be placed directly into the old mailboxes and never forwarded on to the new mail server.

We have also seen problems when a domain moves DNS servers and the records are never removed from the old DNS servers. It can cause similar problems to the one mentioned above but usually results in a bounce message.

Category: Service

About the Author: SpyderMail

SpyderMail, a division of Optrics Inc. is devoted to helping organizations increase their productivity by providing its employees with clean, Spam-free, and Virus-free email.
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